Scaling People: Tactics for Management and Company Building

Claire Hughes Johnson turns lessons from scaling Stripe into practical systems for operating principles, organizational design, hiring, development, feedback, and performance management.

5 sections ยท 12 lessons

Course outline

Manager Foundations

  1. Map Your Management Defaults
  2. Manage Stability, Lead Ambition

Company Operating System

  1. Make the Foundations Explicit
  2. Write Goals That Guide Decisions
  3. Turn Cadence into Learning
  4. Repair a Growing Company's System

Hiring and Onboarding

  1. Define Evidence Before Interviews
  2. Onboard for Context and Trust

Teams That Keep Moving

  1. Build Careers and Team Fabric
  2. Escalate Without Playing Politics
  3. Unblock the Launch Decision

Feedback and Performance

  1. Give Feedback Before It Stales
  2. Review Impact and Growth
  3. Address Underperformance Fairly
  4. Deliver the Difficult Review

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