Scaling People: Tactics for Management and Company Building

Claire Hughes Johnson turns lessons from scaling Stripe into practical systems for company building. The course covers operating principles, organizational design, hiring, development, feedback, and performance management as connected tools for helping a growing organization stay effective.

5 sections ยท 12 lessons

Course outline

Manager Foundations

  1. Map Your Management Defaults
  2. Manage Stability, Lead Ambition
  3. Manager Foundations

Company Operating System

  1. Make the Foundations Explicit
  2. Write Goals That Guide Decisions
  3. Turn Cadence into Learning
  4. Company Operating System

Hiring and Onboarding

  1. Define Evidence Before Interviews
  2. Onboard for Context and Trust
  3. Hiring and Onboarding

Teams That Keep Moving

  1. Build Careers and Team Fabric
  2. Escalate Without Playing Politics
  3. Teams That Keep Moving

Feedback and Performance

  1. Give Feedback Before It Stales
  2. Review Impact and Growth
  3. Address Underperformance Fairly
  4. Feedback and Performance

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