Building Reliable AI Agents

For builders and technical product managers who know prompting, a damaged-item refund shows when to use a fixed workflow or an agent. Tools, context, permissions, bounded recovery, execution records, and human handoffs make each next action easier to trust.

3 sections ยท 8 lessons

Course outline

Control and tools

  1. Choose the Path Before the Model
  2. Make Tools Hard to Misuse
  3. Connect Tools Without Granting Trust

Safe execution

  1. Give Each Decision the Right Context
  2. Check Authority Before Money Moves
  3. Retry Without Refunding Twice

Operational continuity

  1. Reconstruct What Actually Happened
  2. Hand Off Work Someone Can Receive
  3. Recover the Interrupted Refund

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